Frequently Asked Questions
How can I place an order?
Fax completed order form including credit card information to: 973-257-5555. Or To order by phone, call us toll-free: 800-648-8114. Please have complete order and credit card information ready when you call. Or Mail completed order form along with check or money order (no cash) to: Food-Tek, Inc. 9 Whippany Road, Unit C2 Whippany, NJ 07981 Or To place an internet order, please visit www.amazon.com.
How do I prepare these products?
Each pack has instructions printed on the back. In addition, access our step-by-step illustrated instructions for making our Fast & Fresh products in your microwave by clicking here. If you have any further questions, please call our Customer Service department at 800-648-8114. Do Food-Tek's products contain any artificial flavors or colors?
No, none of the products we offer contain any artificial flavors or colors. How should these products be stored? None of our mixes require refrigeration. They can be stored in your pantry or cabinet at room temperature How long is the shelf life of Food-Tek's products? At this time, our testing has shown that the mixes have a minimum shelf-life of 18 months. Each bag has a Best Buy date printed on the bottom of the back label. What is Food-Tek's Cancellation/Return Policy?
Cancellations can only be accepted prior to shipment of the order.
If you are not completely satisfied with our product for any reason, please return the item for a full refund. We must receive any unopened product, the opened pouch including lot code stamped on the edge, and a sample of the finished product.
Requests for returns and/or refunds must be received via phone within 30 days of delivery. No return will be accepted without a Return Authorization Number. To obtain a Return Authorization Number, call Customer Service at 800-648-8114.
Food-Tek, Inc. will not rent, sell, or give out the name, address, telephone number, email address, credit card information, or personal information of any of our customers to any third party.